Steady Comps Ltd applies all rights to consumer purchases as provided by the Consumer Rights Act 2015, and Consumer Contracts Regulations 2014 which relate more specifically to online orders. These regulations give consumers a cooling-off period of 14 days from the point of placing an order with Steady Comps Ltd online to cancel the order or return the goods. We then allow up to a further 14 days for you to arrange for the safe return of the goods to Steady Comps Ltd if they have already been delivered.
We may make a deduction from a refund for any loss in value of the goods if that is a result of any unnecessary handling by you. For example, you can check the nature, characteristics and functioning of the device as you might do in one of our stores, but not install your own software or data, or make general day-to-day use of the device. Additionally, any cosmetic damage not reported immediately to Steady Comps Ltd upon initial inspection of the device, will also result in a deduction from the refund.
Where goods are not in stock at the time of placing an order Steady Comps Ltd have a period of 30 days to deliver those goods, after which point the delivery can be classed as ‘late' and the order can be cancelled without question.
Configured to order Macs do not benefit from the 'cooling-off’ period or ‘late delivery’ policy because of their bespoke nature and cannot be cancelled or returned as a rule, but please get in touch if you would like to request a cancellation or return of a bespoke Mac build. In the rare circumstances that we can cancel an order, or arrange a return of a configured to order Mac item with Apple’s factory, we may be able to apply an exception to this rule.
Where orders are cancelled after they have been shipped and/or have been declined at the point of delivery, we cannot issue a refund for these goods until they are confirmed as having been safely received by our warehouse. In certain circumstances, this process can take up to 21 days but will often be shorter. We will confirm with you once the goods are back with us and that we have issued your refund.